On Site Service in Managed print Services Manager Toolkit (Publication Date: 2024/02)

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Attention all print service managers and businesses!

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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:

  • What percentage, on average, does your organization have in shared services for areas?
  • Does the identity theft service make basic information about your organization easy to find on its Web site?
  • Will the privacy policy be available on your organizations public Web site?
  • Key Features:

    • Comprehensive set of 1534 prioritized On Site Service requirements.
    • Extensive coverage of 85 On Site Service topic scopes.
    • In-depth analysis of 85 On Site Service step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 85 On Site Service case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Service Level Agreements, Staff Training, Data Security, Vendor Management, Print Governance, Centralized Control, Network Integration, Document Archiving, Print Strategies, Cloud Storage, Managed Metadata Service, Managed Services, IT Infrastructure, Change Feedback, IT Security, Help Desk Support, Managed Print Support, Mobile Printing, Print Productivity, Policy Enforcement, Departmental Allocation, End To End Solutions, Automated Alerts, Technical Support, Industry Solutions, Print Deployment, Enterprise Solutions, Scalable Solutions, Document Security, On Site Service, Market Share Percentage, Remote Assistance, Document Distribution, Operating Costs, Asset Management, Document Management, Toner Management, Data Governance, User Authorization, Managed Output, One Device, Device Consolidation, Print Fleet, Infrastructure Management, Remote Monitoring And Management, Field Service, Cost Analysis, Print Procurement, Continuous Improvement, Mobile Device Management, Print Policies, Color Printing, Data Analytics, Green Printing, Print Security, Patch Management, User Authentication, Client Dashboard, Device Alerting, Print Management, Managed print Services, Customized Reporting, Support Services, Usage Tracking, Inventory Management, Asset Tracking, User Tracking, Multi Function Printers, Data Management, Carbon Footprint, On Demand Printing, Cost Control, Disaster Recovery, Strategic Planning, User Interface, Print Workflows, Remote Monitoring, Cost Savings, Output Optimization, Emergency Response, Cloud Printing, Supply Chain Management, Equipment Upgrades, Virtual Print Services, Legacy Printing

    On Site Service Assessment Manager Toolkit – Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):


    On Site Service

    On-site service refers to the provision of services at the physical location of the customer. The percentage varies depending on the organization, but it is typically lower in companies that have a high level of shared services.

    – On Site Service: 50% to reduce downtime and improve efficiency.
    – Remote Monitoring: 30% for proactive maintenance and cost savings.
    – Print Usage Analysis: 20% for identifying cost-saving opportunities.
    – Automated Supply Replenishment: 15% for reduced waste and increased convenience.
    – Device Consolidation: 25% for streamlining operations and reducing costs.
    – Fleet Optimization: 10% for reducing energy consumption and environmental impact.
    – Data Security: 100% for protecting sensitive information and avoiding compliance issues.
    – User Authentication & Access Control: 30% for improved document security and tracking usage.
    – Workflow Automation: 20% for reducing manual tasks and increasing productivity.
    – Continuous Improvement and Reporting: 15% for ongoing cost savings and insight into print landscape.

    CONTROL QUESTION: What percentage, on average, does the organization have in shared services for areas?

    Big Hairy Audacious Goal (BHAG) for 10 years from now:
    In 10 years, our goal for On Site Service is to have at least 80% of all areas within the organization utilizing shared services, resulting in a more efficient and cost-effective operation. This will include departments such as human resources, IT, finance, and procurement, allowing for streamlined processes and the ability to focus on core business functions. With this goal, we aim to save the organization millions of dollars annually, while also providing excellent support and services to our customers. By achieving this big, hairy, audacious goal, we will solidify our position as a leader in innovative and effective service delivery.

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    On Site Service Case Study/Use Case example – How to use:


    Synopsis of Client Situation:
    On Site Service (OSS) is a leading facilities management company providing on-site repair and maintenance services to various industries such as healthcare, education, hospitality, and manufacturing. With a workforce of over 5000 employees spread across different locations, OSS has been facing challenges in streamlining their internal support processes and managing costs. In order to address these challenges, OSS has decided to implement shared services in certain areas of their organization.

    Consulting Methodology:
    The consulting team at XYZ Consulting was engaged by OSS to assess their current internal support processes and propose a shared services model for certain key areas of the organization. The consulting methodology followed by the team involved the following steps:

    1. Gap Analysis: The first step was to conduct a thorough analysis of OSS′s current support processes and identify areas where shared services could be implemented for better efficiency and cost savings.

    2. Designing the Shared Services Model: Based on the gaps identified, the consulting team designed a shared services model that would cater to the specific needs of OSS. This model included roles and responsibilities, service levels, and governance structure.

    3. Implementation Planning: The implementation plan outlined the steps involved in transitioning to the shared services model, including change management and stakeholder communication.

    4. Pilot Implementation: A pilot implementation of the shared services model was carried out in one of OSS′s major locations to test its effectiveness and gather feedback from employees.

    5. Full-scale Implementation: Based on the success of the pilot implementation, the shared services model was rolled out across all locations of OSS.

    Deliverables:
    1. Shared Services Model: The consulting team developed a detailed shared services model, customized to meet the specific needs of OSS. This model clearly defined the roles and responsibilities of the shared services team and the business units, along with the service levels to be maintained.

    2. Implementation Plan: A comprehensive implementation plan was delivered, which outlined the steps involved in transitioning to the shared services model, including timelines and resource requirements.

    3. Change Management Strategy: In order to ensure a smooth transition, a change management strategy was developed to address any resistance from employees and foster a culture of acceptance towards the shared services model.

    4. Training Program: A customized training program was designed for both the shared services team and the business units to ensure a seamless adoption of the new model.

    5. Performance Metrics and Reporting: The team developed key performance indicators (KPIs) to assess the effectiveness of the shared services model. These metrics included cost savings, efficiency gains, and customer satisfaction levels. A reporting structure was also defined to monitor and report on these metrics.

    Implementation Challenges:
    The implementation of shared services in an organization like OSS, which has multiple locations and a large workforce, posed some challenges. These included resistance to change, lack of ownership from business units, and communication gaps. The consulting team addressed these challenges by involving stakeholders at all levels, conducting regular communication sessions, and providing training to all employees involved in the shared services model.

    KPIs and Management Considerations:
    1. Cost Savings: One of the primary objectives of implementing shared services was to reduce costs. With the new model in place, OSS was able to achieve a cost savings of 20% in the first year itself.

    2. Efficiency Gains: The shared services model streamlined internal support processes, resulting in greater efficiency. As a result, the average time taken to resolve support requests decreased by 25%, leading to improved productivity and customer satisfaction.

    3. Customer Satisfaction: The implementation of shared services resulted in a more consistent and standardized service delivery, which positively impacted customer satisfaction levels. This was reflected in the increase in service desk satisfaction scores by 10%.

    4. Governance: As part of the shared services model, a governance structure was put in place to ensure smooth functioning and accountability. Regular review meetings were conducted to assess the performance of the shared services team and address any issues.

    5. Continuous Improvement: The use of KPIs and regular reporting allowed OSS to identify areas for improvement and make necessary changes to optimize the shared services model.

    Conclusions:
    Implementing shared services at On Site Service has proven to be a successful initiative, resulting in improved efficiency, cost savings, and customer satisfaction. The consulting methodology followed by XYZ Consulting has provided a strong foundation for the success of this project. The careful planning, implementation, and management of the shared services model have significantly improved internal support processes at OSS, setting it on a path towards continued growth and success.

    Citations:

    1. Accenture Consulting (2019). Shared Services Model: Boosting Your Competitive Edge. [online] Available at: https://www.accenture.com/_acnmedia/pdf-101/accenture-shared-services-model.pdf [Accessed 10 Apr. 2021].

    2. Harvard Business Review (2014). Shared Services: From Cost Savings to Strategic Impact. [online] Available at: https://hbr.org/2014/01/shared-services-from-cost-savings-to-strategic-impact [Accessed 12 Apr. 2021].

    3. Cintra (2019). Shared Services: Behind the Scenes of Internal Business Operations. [online] Available at: https://www.cintra.com/shared-services-everything-need-know/ [Accessed 12 Apr. 2021].

    4. Deloitte (2018). Unlocking the value of shared services. [online] Available at: https://www2.deloitte.com/content/dam/insights/us/articles/CFO%20Insider/8366_Remapped_%20Shared-Services_Unlocked.pdf [Accessed 15 Apr. 2021].

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