IT Service Continuity Management: Does the tool provide BIA functionality?

IT service continuity management focuses on how to restore one or more IT services to ensure that a business can continue to operate.


Business continuity management is an essential part of any business as it looks beyond dealing with emergencies as it takes into account what is needed to get the organization operates as soon as possible. There are several variables, but an enhanced security management system, which provides a clear plan of action in the event of a breach, is a vital aspect of business security for all organizations.


The purpose of the IT service continuity management process is to support the overall business continuity management (BCM) process by ensuring that, by managing the risks that could seriously affect IT services, the IT service provider can always provide minimum agreed business continuity-related service levels. It involves making arrangements to ensure you can respond as effectively as possible in the event of a disruption so mission-critical functions will continue to provide an acceptable level of service.


ITSCM addresses risks that could cause a sudden and serious impact to the IT infrastructure, akin that a disruption could threaten the continued operation of the business. A common framework to understand IT incident management is through analyzing the ITIL process. The main purpose of the IT service continuity management is to support the overall business continuity management process by making sure that the IT service provider is always capable of providing minimum levels of business continuity related service.


ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end -to-end services using best practice. Business continuity planning can help you minimise the potential impact of a disaster. The goal of an ISMS is to minimize risk and ensure business continuity by pro-actively limiting the impact of a security breach.


Defining your business continuity strategy reduces the impact of a disruption and the cost of compliance, while improving the efficiency of recovery efforts – reducing wasted time and money. As a business leader, you understand the strategic importance of a solid continuity plan. Beyond enterprise risk management and business continuity management, crisis management will also become an even more vital component.


Determine how your organization will maintain essential services/functions in the event of an emergency. • Set up effective business continuity plan for delivering main / essential services when an emergency occurs in a planned and controlled manner. Instead, it needs to be done proactively from a well designed customer service management plan.


By practicing business continuity management (BCM), organizations can protect their operations from unforeseen, disaster-level events. Communication and network management, system operations, service management, and disaster recovery. Data management is the process of ingesting, storing, organizing and maintaining the data created and collected by your organization. Proactive, intelligent, reliable remote monitoring and management services are the key to unlocking your productivity, efficiency and ultimate profit.

Want to check how your IT Service Continuity Management Processes are performing? You don’t know what you don’t know. Find out with our IT Service Continuity Management Self Assessment Toolkit: