Sales EQ: How do we know that any Sales EQ analysis is complete and comprehensive?

Save time, empower your teams and effectively upgrade your processes with access to this practical Sales EQ Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Sales EQ related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.


The Toolkit contains the following practical and powerful enablers with new and updated Sales EQ specific requirements:

STEP 1: Get your bearings

Start with…

  • The latest quick edition of the Sales EQ Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 615 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Sales EQ improvements can be made.

Examples; 10 of the 615 standard requirements:

  1. Are we using Sales EQ to communicate information about our Cybersecurity Risk Management programs including the effectiveness of those programs to stakeholders, including boards, investors, auditors, and insurers?

  2. Are there any constraints (technical, political, cultural, or otherwise) that would inhibit certain solutions?

  3. What are our needs in relation to Sales EQ skills, labor, equipment, and markets?

  4. How do we know that any Sales EQ analysis is complete and comprehensive?

  5. Have you identified your Sales EQ key performance indicators?

  6. What have we done to protect our business from competitive encroachment?

  7. If applicable, did your Takeback program meet your recycling goal?

  8. Does your recycling program have a recycling goal?

  9. What are the long-term Sales EQ goals?

  10. Is reporting being used or needed?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Sales EQ book in PDF containing 615 requirements, which criteria correspond to the criteria in…

Your Sales EQ self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Sales EQ Self-Assessment and Scorecard you will develop a clear picture of which Sales EQ areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Sales EQ Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Sales EQ projects with the 62 implementation resources:

  • 62 step-by-step Sales EQ Project Management Form Templates covering over 6000 Sales EQ project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Responsibility Assignment Matrix: Is accountability placed at the lowest-possible level within the Sales EQ project so that decisions can be made at that level?
  2. Stakeholder Management Plan: Who is responsible for arranging and managing the review(s)?
  3. Procurement Audit: Is the foreseen budget compared with similar Sales EQ projects or procurements yet realised (historical standards)?
  4. Lessons Learned: How to Write Up the Lesson Identified – How will you document the results of your analysis such that you have an LI ready to take the next step in the LL process?
  5. Assumption and Constraint Log: Security analysis has access to information that is sanitized?
  6. Executing Process Group: How is Sales EQ project performance information created and distributed?
  7. Monitoring and Controlling Process Group: Overall, how does the program function to serve the clients?
  8. Change Management Plan: What is the negative impact of communicating too soon or too late?
  9. Activity List: What is the total time required to complete the Sales EQ project if no delays occur?
  10. Executing Process Group: What are the main types of contracts if you do decide to outsource?

Step-by-step and complete Sales EQ Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Sales EQ project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Sales EQ project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Sales EQ project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Sales EQ project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Sales EQ project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Sales EQ project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Sales EQ project with this in-depth Sales EQ Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Sales EQ projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Sales EQ and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Sales EQ investments work better.

This Sales EQ All-Inclusive Toolkit enables You to be that person:


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Free Assessment: 64 Sales EQ Things You Should Know

What is involved in Sales EQ

Find out what the related areas are that Sales EQ connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Sales EQ thinking-frame.

How far is your company on its Sales EQ journey?

Take this short survey to gauge your organization’s progress toward Sales EQ leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Sales EQ related domains to cover and 64 essential critical questions to check off in that domain.

The following domains are covered:

Sales EQ, All-wheel drive, Battery electric vehicle, Benz 10/30 PS, Car platform, Combined Charging System, Compact car, Concept vehicle, Daimler AG, Dieter Zetsche, Energy density, Inductive charging, International Motor Show Germany, Lithium-ion battery, Motor Trend, PR Newswire, Side mirror, Sport utility vehicle, State Administration for Industry and Commerce, The Christian Science Monitor, The Globe and Mail, The Verge, Yahoo! News:

Sales EQ Critical Criteria:

Bootstrap Sales EQ results and devote time assessing Sales EQ and its risk.

– What are the disruptive Sales EQ technologies that enable our organization to radically change our business processes?

– How do we make it meaningful in connecting Sales EQ with what users do day-to-day?

– How do we maintain Sales EQs Integrity?

All-wheel drive Critical Criteria:

Conceptualize All-wheel drive planning and question.

– Are there any easy-to-implement alternatives to Sales EQ? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Sales EQ processes?

– Do we monitor the Sales EQ decisions made and fine tune them as they evolve?

Battery electric vehicle Critical Criteria:

Adapt Battery electric vehicle visions and know what your objective is.

– What are the key elements of your Sales EQ performance improvement system, including your evaluation, organizational learning, and innovation processes?

– For your Sales EQ project, identify and describe the business environment. is there more than one layer to the business environment?

– How would one define Sales EQ leadership?

Benz 10/30 PS Critical Criteria:

Rank Benz 10/30 PS tactics and tour deciding if Benz 10/30 PS progress is made.

– Does Sales EQ include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– Who will be responsible for making the decisions to include or exclude requested changes once Sales EQ is underway?

– Are we making progress? and are we making progress as Sales EQ leaders?

Car platform Critical Criteria:

Examine Car platform failures and stake your claim.

– What are our needs in relation to Sales EQ skills, labor, equipment, and markets?

Combined Charging System Critical Criteria:

Nurse Combined Charging System projects and suggest using storytelling to create more compelling Combined Charging System projects.

– What are the success criteria that will indicate that Sales EQ objectives have been met and the benefits delivered?

– Does Sales EQ analysis isolate the fundamental causes of problems?

– What will drive Sales EQ change?

Compact car Critical Criteria:

Scan Compact car management and clarify ways to gain access to competitive Compact car services.

– Is the Sales EQ organization completing tasks effectively and efficiently?

– Are there Sales EQ problems defined?

Concept vehicle Critical Criteria:

Recall Concept vehicle planning and report on developing an effective Concept vehicle strategy.

– In the case of a Sales EQ project, the criteria for the audit derive from implementation objectives. an audit of a Sales EQ project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Sales EQ project is implemented as planned, and is it working?

– what is the best design framework for Sales EQ organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– Why is it important to have senior management support for a Sales EQ project?

Daimler AG Critical Criteria:

Examine Daimler AG outcomes and improve Daimler AG service perception.

– How will we insure seamless interoperability of Sales EQ moving forward?

– Is Supporting Sales EQ documentation required?

– How is the value delivered by Sales EQ being measured?

Dieter Zetsche Critical Criteria:

Huddle over Dieter Zetsche goals and look at it backwards.

– Is there any existing Sales EQ governance structure?

– How do we go about Securing Sales EQ?

Energy density Critical Criteria:

Weigh in on Energy density results and optimize Energy density leadership as a key to advancement.

Inductive charging Critical Criteria:

Chat re Inductive charging governance and oversee Inductive charging requirements.

– How can you measure Sales EQ in a systematic way?

International Motor Show Germany Critical Criteria:

Consider International Motor Show Germany results and explain and analyze the challenges of International Motor Show Germany.

– Among the Sales EQ product and service cost to be estimated, which is considered hardest to estimate?

– What are the barriers to increased Sales EQ production?

– Who needs to know about Sales EQ ?

Lithium-ion battery Critical Criteria:

Pay attention to Lithium-ion battery strategies and separate what are the business goals Lithium-ion battery is aiming to achieve.

– Does Sales EQ systematically track and analyze outcomes for accountability and quality improvement?

– What are internal and external Sales EQ relations?

Motor Trend Critical Criteria:

Check Motor Trend issues and forecast involvement of future Motor Trend projects in development.

– What prevents me from making the changes I know will make me a more effective Sales EQ leader?

– Who are the people involved in developing and implementing Sales EQ?

PR Newswire Critical Criteria:

Ventilate your thoughts about PR Newswire planning and slay a dragon.

– Is there a Sales EQ Communication plan covering who needs to get what information when?

Side mirror Critical Criteria:

Confer re Side mirror decisions and attract Side mirror skills.

Sport utility vehicle Critical Criteria:

Pilot Sport utility vehicle engagements and probe using an integrated framework to make sure Sport utility vehicle is getting what it needs.

– Think about the kind of project structure that would be appropriate for your Sales EQ project. should it be formal and complex, or can it be less formal and relatively simple?

State Administration for Industry and Commerce Critical Criteria:

Have a round table over State Administration for Industry and Commerce leadership and slay a dragon.

– What are your current levels and trends in key measures or indicators of Sales EQ product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– Does Sales EQ analysis show the relationships among important Sales EQ factors?

– How to deal with Sales EQ Changes?

The Christian Science Monitor Critical Criteria:

Check The Christian Science Monitor issues and modify and define the unique characteristics of interactive The Christian Science Monitor projects.

– Do the Sales EQ decisions we make today help people and the planet tomorrow?

The Globe and Mail Critical Criteria:

Nurse The Globe and Mail governance and explore and align the progress in The Globe and Mail.

– Think about the functions involved in your Sales EQ project. what processes flow from these functions?

– What are the short and long-term Sales EQ goals?

The Verge Critical Criteria:

Incorporate The Verge governance and simulate teachings and consultations on quality process improvement of The Verge.

– What are the record-keeping requirements of Sales EQ activities?

– Have you identified your Sales EQ key performance indicators?

– What are specific Sales EQ Rules to follow?

Yahoo! News Critical Criteria:

Dissect Yahoo! News projects and adjust implementation of Yahoo! News.

– What are the Key enablers to make this Sales EQ move?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Sales EQ Self Assessment:

Author: Gerard Blokdijk

CEO at The Art of Service |

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Sales EQ External links:

Motivation | Sales EQ | New Psychology of Selling | Jeb Blount

What’s Your Sales EQ Quiz – SalesLeadership Inc.

Sales EQ – Audiobook |

All-wheel drive External links:

4MATIC All-Wheel Drive SUV, Sedan and Coupe | Mercedes-Benz

All-Wheel Drive Vehicles from Toyota

15 Best All-Wheel Drive Cars of 2017 | CarMax

Battery electric vehicle External links:

2017 Clarity Battery Electric Vehicle | Honda

Battery electric vehicle – ScienceDaily

Benz 10/30 PS External links:

Benz 10/30 PS – Infogalactic: the planetary knowledge core

Benz 10/30 PS, 1915 [Auta5P ID:1511 EN]

Benz 10/30 PS – Revolvy 10/30 PS

Car platform External links:

Audi Approved :plus | Hong Kong Largest Audi Used Car Platform

Combined Charging System External links:

e-up! Combined Charging System (CCS) – YouTube

Combined Charging System (DC CCS) – How To Charge …

Charged EVs | Combined Charging System

Compact car External links:

2017 Kia Forte Compact Car Features | Kia

2017 Cruze: Compact Car & Hatchback Car | Chevrolet

2018 Sonic: Compact Car | Sedan & Hatchback | Chevrolet

Concept vehicle External links:


BMW X7 Concept iPerformance – Concept Vehicle – BMW USA

Daimler AG External links:

DDAIF – Daimler AG Stock quote –

DDAIF Historical Prices | DAIMLER AG Stock – Yahoo Finance

DDAIF Stock Quote – Daimler AG Price – Nasdaq

Dieter Zetsche External links:

Dieter Zetsche |

Dieter Zetsche`s year-end message 2017 – YouTube

Carpool Recruiting: With Dieter Zetsche in a Mercedes-Benz

Energy density External links:

Low Energy Density Foods List | Healthy Eating | SF Gate

The Worlds Highest Energy Density from Romeo Power

Inductive charging External links:

About QInside – Inductive Charging

Oral Irrigator with Poseidon Inductive Charging Cradle

International Motor Show Germany External links:

International Motor Show Germany – Revolvy Motor Show Germany

International Motor Show Germany –

Lithium-ion battery External links:

Lithium-ion battery for long-lasting runtime; Battery pack changes voltage when you change tools; Power of corded, the freedom of cordless

A lithium-ion battery (sometimes Li-ion battery or LIB) is a member of a family of rechargeable battery types in which lithium ions move from the negative electrode to the positive electrode during discharge and back when charging.

How Does a Lithium-ion Battery Work? | Department of …

Motor Trend External links:

Motor Trend OnDemand – Watch Auto Shows & …

Subscribe Now – Motor Trend OnDemand

PR Newswire External links:

PR Newswire (@PRNewswire) | Twitter

PR Newswire : Become A Member : Step 2

PR Newswire – Home | Facebook

Side mirror External links:

Auto: Side Mirror Replacement – YouTube

Buy OE Replacement Chevrolet Astro/GMC Safari Passenger Side Mirror Outside Rear View (Partslink Number GM1321158): Mirrors – …

Ford F150 Side Mirror | eBay

Sport utility vehicle External links:

Buy Hess Sport Utility Vehicle and Motorcycles (2004 Hess Toy Truck): Play Vehicles – FREE DELIVERY possible on eligible purchases

Official Jeep Site – 4×4 SUV, Sport Utility Vehicle

State Administration for Industry and Commerce External links:

State Administration for Industry and Commerce –

The Christian Science Monitor External links:

The Christian Science Monitor Historic Archive

About – The Christian Science Monitor –

[PDF]The Christian Science Monitor – CESNUR

The Globe and Mail External links:

The Globe and Mail French River Cruise

The Globe and Mail (@globeandmail) | Twitter

Customer Preference Center – The Globe And Mail

The Verge External links:

The Verge (@verge) | Twitter